Employee Type: Temp to Hire
Experience: 1 year customer service
Location: San Antonio Northwest Area
Job Title: Call Center Viewer Experience Representative
Apply now to start a new career in the New Year! We are currently recruiting temp to hire call center Viewer Experience Representatives for a training class starting January 8th. Our client is a premium streaming TV destination that seeks to captivate and connect viewers with the stories they love. If you are a positive, team oriented, customer focused person who is passionate about redefining TV through innovation, unconventional thinking and embracing fun this is the opportunity for you!
Responsibilities for Call Center Viewer Experience Representative
As a Viewer Experience Advocate (temp to hire) you will be the first point of contact for viewers and a critical brand ambassador. The right person for this position is enthusiastic at addressing customers’ needs and ready to take on new challenges. In this position you will:
• Assist viewers through phone and/or chat about account
management, billing issues, content and basic site and
• Provide account and application support to viewers,
specifically with regards to software functionality and
troubleshooting of system configurations and network settings
• Give accurate and real-time responses to viewer inquiries
Qualifications for Call Center Viewer Experience Representative
Minimum 1 year of previous experience in a customer service position. Any technical support role or call center experience is a plus. Familiarity with streaming TV a plus.
High school diploma or GED (education will be verified).
Dependable with strong attendance and timeliness reporting to
Experience using Windows Operating Systems, Microsoft Excel,
Word and Google Docs
Excellent typing, phone, and computer navigation skills
Ability to navigate the Internet, email, and Instant Messenger
You must be able to work an assigned 40 hour per week schedule within the operating hours of 5AM and 1AM. Two week paid training will be 8AM to 5PM. Then you most likely will be assigned a 2:30PM to 11:30PM, 3PM to midnight or 4PM to 1AM schedule. Schedule flexibility including weekends and holidays is a requirement for this exciting opportunity. Client is open 365 days a year (open holidays) with 24 hour support.
Compensation & Benefits for Call Center Viewer Experience Representative
As a Burnett/Choice temporary or contract employee, you can benefit from Weekly Pay, Direct Pay Deposit, Global Card Paycard, Medical Indemnity Plan, Free Online Training, and Credit Union Membership (Houston, El Paso, Dallas, San Antonio). Plus, the ability to earn Service Bonuses, Holiday Pay, Referral Bonuses, and company ownership in our Employee Stock Option Plan.
Position Type for Call Center Viewer Experience Representative
If you have questions concerning this position, please contact Ashlee Steele.
Thank you for choosing Burnett Specialists. Equal Opportunity Employer M/F/D/V
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Company Name: Burnett Specialists