Desktop Support Specialist

Employee Type: Direct Hire
Experience: 3-5 years
Location: Austin, TX
Job Reference #: 40-101331-MD
Salary: DOE
Company Industry: Legal
Job Title: Desktop Support Specialist

Position Summary


We are working with a prestigious large downtown law firm that is adding to its IT support staff. The Desktop Support Specialist is responsible for effective support, installation/configuration, operation, and maintenance of end user hardware and software and related infrastructure. This individual ensures that hardware, operating systems, software systems, and related procedures adhere to organizational standards.

Responsibilities for Desktop Support Specialist


RESPONSIBILITIES: 
•Provide support for staff on Microsoft Windows, Office, and other software as well as supporting desktop, laptop, and mobile devices.
•Participate in Help Desk operations to provide prompt and thorough support to staff and maintaining accurate and timely updates to Help Desk cases.
•Conduct Active Directory administration tasks such as resetting passwords, unlocking accounts, and adding/removing group memberships.
•Perform “light” hardware maintenance on workstations, laptops, and other equipment including diagnosis, recommendation, repair, upgrade, and replacement as necessary.
•Keep current on IT developments, recommending upgrades in hardware/software systems as appropriate.
•Monitor and ensure installation of operating system updates and assigned software applications.
•Create and maintain detailed documentation of the IT systems and deployments.

Qualifications for Desktop Support Specialist


TECHNICAL SKILLS: 
•Ability to configure, install, troubleshoot, and maintain workstations, laptops, and tablet PCs. 
•Ability to setup and support Microsoft Windows, Office 365, and other office productivity software. 
•Working knowledge of basic networking concepts (TCP/IP, DNS, DHCP, etc.). 
•Knowledge of Windows 10 and Active Directory (users, groups, computers) is a plus 
•Must be willing and able to coordinate and communicate effectively as a member of the geographically diverse IT team. 
•Must have strong customer service skills and the ability to deal diplomatically with a wide variety of personalities. 
•Must have good verbal skills, be able to explain technical items to non-technical personnel, be able to understand a variety of instructions and problem statements, and be able to read and write functional technical documentation. 

Requirements include:
3 – 5 years of Desktop Support in a law firm or professional service industry. 
The following certifications would be a huge plus.
•	A+
•	MCDST
•	MOS
•	MCP
•	Exceptional interpersonal skills.

Compensation & Benefits for Desktop Support Specialist


Salary is DOE.                   

Position Type for Desktop Support Specialist


Direct Hire

If you have questions concerning this position, please contact  Maggie Dunn.
Thank you for choosing Burnett Specialists.    Equal Opportunity Employer M/F/D/V

Meet your Recruiter


Maggie Dunn
Company Name:   Burnett Specialists