•Ability to configure, install, troubleshoot, and maintain workstations, laptops, and tablet PCs.
•Ability to setup and support Microsoft Windows, Office 365, and other office productivity software.
•Working knowledge of basic networking concepts (TCP/IP, DNS, DHCP, etc.).
•Knowledge of Windows 10 and Active Directory (users, groups, computers) is a plus
•Must be willing and able to coordinate and communicate effectively as a member of the geographically diverse IT team.
•Must have strong customer service skills and the ability to deal diplomatically with a wide variety of personalities.
•Must have good verbal skills, be able to explain technical items to non-technical personnel, be able to understand a variety of instructions and problem statements, and be able to read and write functional technical documentation.
3 – 5 years of Desktop Support in a law firm or professional service industry.
The following certifications would be a huge plus.
• Exceptional interpersonal skills.