Director of Client Services

Employee Type: Direct Hire
Experience: 10+ years experience client services environment
Location: The Woodlands, TX 77380
Job Reference #: 101684
Salary: 95K to 120K
Company Industry: Software solutions
Job Title: Director of Client Services

Position Summary


Become a vital part of this company leading a division and bringing a team together to work at it's highest level. Enjoy working in their family-oriented culture with a small company feel. As a manager/director, enjoy having the autonomy to make changes that will have a major impact on the team members and company. Located in Spring/The Woodlands area. In this very important role, you will be responsible for developing the client success department.  Excellent benefits!

Responsibilities for Director of Client Services


Manages the Client Success division to ensure efficient and effective delivery of support and on-boarding services. Creates and defines policies, procedures and standards for these services that align with the overall company strategy. The position will be responsible for a wide range of touch points, including documenting and disseminating best practices, creating workflows for process, managing retention programs, client support, and on-boarding services. 

Create and monitor processes and procedures that set the frame work for the daily request management workflows within the Client Success organization
Lead the team to ensure that client needs are met and projects are successfully executed by overseeing the on-boarding process and monitoring relevant deliverables and timelines
Build credibility and trust with company's Clients based on an ongoing demonstration of commitment to quality and service
Mentor and develop Client Success personnel for future career growth and incremental contributions to the company
Design and Oversee efficient communication plans for company's Clients as applicable
Serve as a point of escalation for inbound, mission critical, Client requests
Build consensus between the various sub teams and inspire team members to work as a single customer centric team
Develop strong working relationships with other leaders within the organization and foster cross team collaboration
Identify and manage risk within implementations
Coordinate the prioritization of inbound Client bugs and enhancement requests with Product Management and IT as applicable
Create and manage various Customer Success programs that align with overall directive of the company under the leadership of the VP of Operations
Facilitate/Coordinate team building events, contests etc. with the objective of boosting team morale and recognizing top performers within the team
To be considered for this role, you need:
Degree in Business Administration (or equivalent in education or experience). MBA or advance degree preferred
5-10 years’ experience in a leadership/management role working in a Client Services organization.
Requires:  SAAS experience

Qualifications for Director of Client Services


•	High School Diploma or GED; Bachelor’s degree in
•	Education: Bachelor Degree required; MBA or advanced degree preferred
•	Proficiency in MS Office
•	Strong attention to detail
•	Excellent written and verbal communication skills

Compensation & Benefits for Director of Client Services


•	Salary : $95K - 120K
•	Benefits : Full time, permanent employees are eligible for:
	o	Paid holidays, vacation, and personal time off
	o	Medical, dental, and vision insurance
	o	Short and Long Term Disability
	o	Life Insurance
	o	401(k) retirement plans

Position Type for Director of Client Services


Direct Hire

If you have questions concerning this position, please contact  Janet Candelario.
Thank you for choosing Burnett Specialists.    Equal Opportunity Employer M/F/D/V

Meet your Recruiter


Janet Candelario
Direct Hire Recruiter
Company Name:   Burnett Specialists