Customer Service Representative

Job Reference #: 70-90723-15VZ

East side manufacturing company is looking for a Bilingual Customer Service Representative.

Main job duties are:

  • Manages customer product orders from order entry to consumption at the customer’s plant.
  • Analyzes reasonableness of customer demand to determine over/under demand errors or demand in excess of quoted capacity, and takes appropriate corrective action.
  • Develops and coordinates a shipping plan and shipping plan changes.
  • Reviews current product inventories in customers’ plants five times a day to detect daily demand changes.
  • Understands each customer’s scheduling, releasing and receiving systems as well as their delivery expectations.
  • Maintains all current records and necessary historical data accurately for all products.
  • Initiates and executes inventory obsolescence claims to the customer
  • Analyzes, finds causes and corrects shipping discrepancies between company and customer records.
  • Manages effectively dates for product changes with Production Control Inventory Analyst.
  • Approves and disputes freight debit notes with supporting documentation, to the customer and fills out premium freight forms, as needed
  • Visits on site with customer plant schedulers for the purpose of relationship building, problem resolution and value creation.
  • Participates in problem solving sessions and regularly attends scheduled team meetings and product design reviews.
  • Advises product business team of customer service delivery issues, particularly problems whose solution is team related.
  • Advises product business team of new or revised expectations by the customer.
  • Brings significant problems associated with fulfilling the commitment to the Customer Service Supervisor or to the Product Team, whichever is more appropriate for the issue at hand.

SKILL REQUIREMENTS:

  • Excellent organizational and interpersonal skills, problem solving and analytical skills.
  • Solid math skills related to a manufacturing environment
  • Marketing, sales forecast, and basic business skills.
  • Manufacturing and production planning and inventory control skills (including ECO and Obsolescence management skills)
  • Experienced in EDI communications
  • Must be bi-lingual (English/Spanish)
  • Must be authorized to work in the US, and be able to work the hours necessary to complete the job and be available for some travel.

EDUCATION & EXPERIENCE: Bachelors degree or two to four years related experience and/or training in customer service; experience with invoicing preferred.

40K to 42K

  • Please click below to apply on the Burnett Specialists/Choice Staffing website.

If you have questions concerning this position, please contact Vanessa Zaragosa by 915-779-3794 or email vanessaz@burnettstaffing.com.

Please be sure to tell us where you saw this job posting. Thank you for the opportunity to consider you for this position. EOE

  • Job Location: East - El Paso, TX
  • Job Compensation: $40-42k
  • Job Type: Temp To Hire