Customer Service Advocate

Employee Type: Temp
Experience: 6 months
Location: El Paso, TX 79936
Job Reference #: 70-101424-17LIM
Salary: $10.50
Company Industry: Job Type : Customer Service ASA : Professional Gene
Job Title: Customer Service Advocate

Position Summary

We have an immediate need for your great customer service skills.  Call center located in east El Paso is looking for Healthcare Customer Service Advocates to add to their team. Your supervisor is eager to show you the ropes and value you for a job well done.

Responsibilities for Customer Service Advocate

As a Healthcare Customer Service Advocate, you will help and work with customers and members to improve their health, well-being and sense of security.

The primary role is to respond to complex inquiries regarding benefits, billing, eligibility, coverage and other related information and provide solutions for customers, clients and health care professional via phone and email.  Creative problem solving, critical thinking and empathy skills are essential.  Professions interaction, active and passive listening skills and the ability to utilize computer based resources in a highly effective manner to educate and provide accurate responses to customer inquiries is crucial for success in the role, along with the ability to be compassionate and empathetic when appropriate when handling complex customer inquiries.

Qualifications for Customer Service Advocate

•High School Diploma or equivalent
•Excellent written and verbal communication skills	 
•Strong attention to detail

Training hours are Monday - Friday; 2:30pm-11:00pm for 5 weeks

Operation hours - 6am - 9pm Monday - Friday
$10.50 an hour
Long term position

Class starts November 13, 2017

Compensation & Benefits for Customer Service Advocate

As a Burnett/Choice temporary or contract employee, you can benefit from Weekly Pay, Direct Pay Deposit, Global Card Paycard, Medical Indemnity Plan, Free Online Training, and Credit Union Membership (Houston, El Paso, Dallas, San Antonio). Plus, the ability to earn Service Bonuses, Holiday Pay, Referral Bonuses, and company ownership in our Employee Stock Option Plan.

Position Type for Customer Service Advocate


If you have questions concerning this position, please contact  Laura Mora.
Thank you for choosing Burnett Specialists.    Equal Opportunity Employer M/F/D/V

Meet your Recruiter

Laura Mora
Staffing Manager
Specialized Recruiting in HR, Accounting , Administrative , Customer Service, Legal Office, Medical Office and Direct Hire positions
Company Name:   Burnett Specialists