Case Studies - Burnett Specialists

Burnett Specialists partners with many companies in Houston, El Paso, San Antonio, Austin and in Dallas, where we operate as Choice Specialists.

Whether you are a small to medium privately-owned company or a large corporation with offices all over Texas, we can effectively recruit, and staff open positions in many areas of your business.

Below are just some of the case studies from current or previous projects that showcase our abilities to handle all types of hiring needs in accounting and finance, administrative, call centers, convention and event support, engineering, healthcare, human resources, IT, legal, light industrial and manufacturing, real estate, sales and marketing, and supply chain.

Global Customer Engagement Solutions Company

Burnett Specialists was engaged to hire the first 200 Inbound Customer Service Representatives for a new San Antonio call center. This global company offers inbound and outbound voice call center solutions, web and digital text engagement solutions, and back office processing to help improve customer engagement for their clients.

Recruiting engagements for the initial ramp up included:

  • Customer Service
  • Representatives Bilingual
  • Representatives
  • Administrative/Clerical Support
  • Staff Training Curriculum
  • Specialists

When launching a new call center in the San Antonio market, this company required a staffing agency that could help ramp up their initial staffing needs well as a partner that understood the Texas market.

Burnett was given 2 ½ months to hire the requested 200 CSRs and successfully met the aggressive timeline. This included the screening of 89 Bilingual Spanish speaking CSRs. In addition to the Customer Service Reps, Burnett was requested to hire Trainers and Administrative Support Staff.

“We had the challenge of coming to a new city, San Antonio, and ramping up a call center location. We met with several staffing agencies prior to selecting Burnett and have been very pleased with our decision to partner with them. They have been a true partner from the beginning, assisting not only with
the staffing but pitching in to do “whatever it takes” to make our project a success. This
has involved everything from providing us with San Antonio market data to assisting with relocation information to helping arrange appliance deliveries to our temporary training facility.

The staffing of the center was presented with an aggressive timeline. Burnett never failed to meet the goals of our timeline, staffing approximately 200 agents (including screening/testing of 89 bilingual candidates) in a timeframe of about 2 ½ months. They also assisted us in the placement of several trainers and support staff.

Burnett has provided knowledgeable, effective staffing experts who have demonstrated flexibility in rapidly adjusting to changing staffing needs. We enjoy and feel confident partnering with Burnett, and we are happy to recommend them without hesitation.”

-Client human resource management

Large Volume Distribution Center Project in Houston

In partnership with an executive search firm headquartered in Denver, Colorado, Burnett Specialists was hired to supply all of the employees to the executive search firm’s client who in charge of the assembling over 60,000 pods and service stations along with measuring and marking the floors for a new distribution center in North Houston.

We were tasked with hiring and scheduling 250 employees across multiple shifts within a 6 week timetable.


  • General Assemblers
  • Band Retrofitters
  • Fiducials
  • Station Installers
  • F/L Operators
  • Telehandlers and Leads

Burnett Specialists had a 100% fill ratio. Our employees completed the project on time and on budget. Our recruiting was so successful that we were having to turn candidates away.

The executive search firm did not have offices or hiring resources in Houston. They needed a partner that could ramp up a very large pool of qualified personnel with little notice and support a demanding client with a timetable that was constantly changing. Having worked with this particular client’s sites before, they knew the timeline and needs would evolve on a daily basis.

The client partner relied on Burnett to facilitate the entire project. We recruited, screened, interviewed and hired every employee from assemblers to skilled labor to supervisors. We provided 24-hour support, on-site management and training, implemented
a facial recognition timekeeping system, tracked attendance and performance, conducted daily safety briefings and ensured employees were wearing all required PPE.

Burnett created retention, attendance and safety award programs and was able to provide over 250 people to begin the project within a 6 week timeline. As the project continued, that number increased to over 700 employees. We were able to overcome many hurdles including lack of indoor plumbing and electricity during the summer, lack of signage and map directions, delayed start dates, fluctuating demand requests and last minute cancellations and additions.

St. Louis Based Real Estate & Construction Expansion Project

This client, whose business objective is to deliver high quality foods at a great value to their customers, engaged Burnett Specialists’ Accounting, Supply Chain, and Real Estate specialty divisions to help support their real estate and construction department at their corporate office in St. Louis.

Burnett has successfully filled 15 direct-hire positions since August of 2017.

This client has worked closely with our Accounting, Supply Chain and Real Estate specialty divisions and has allowed Burnett to build strong relationships with multiple hiring managers within their company. In doing so, this gives us a complete understanding of the scope of services, company objectives, and lets us establish a long-term plan to ensure the client’s recruiting needs are met.

Roles we have successfully filled include:

  • Real Estate Managers / Analysts Construction
  • Development Managers
  • Development Analyst
  • Store Planner
  • Senior Construction
  • Development Managers
  • Franchise Business
  • Development Manager

The client was bought by a private-equity firm who had a vision for massive expansion. Because of this, they needed to ramp up their real estate and construction teams in order to support the expansion plan. By reaching out, Burnett Specialists quickly found the talent needed to support their growth.

“… In my 10 years of Corporate Recruitment experience, I have not worked with a more exceptional 3rd party recruiter …”

“… the recruiters have a very strong sourcing and screening skills and were able to pick up on our needs and hit the ground running by sending qualified candidates in literally no time at all. In the year that we worked with your team, they filled 15 positions with us in our Real Estate and Construction Department …”
-Client HR Team

Burnett Specialists worked with the St. Louis HR team to quickly send qualified candidates for numerous openings making the process as smooth as possible. We were able to build relationships with the Real Estate team in order to know exactly what they needed. Burnett has already filled 15 positions and continues to build the candidate pipeline in order to fill future openings.

Global Olefins & Polymers Producer

Burnett Specialists has served as a proven recruiting resource to
This client for over 10 years. Our support includes direct hire search, temporary staffing, temporary to hire staffing as well as payrolling services. Our team of dedicated recruiters have invested much of their time to deeply understand the business and company culture, allowing Burnett to serve as an extension of the client HR team.

The client company operates globally including 12 completely-owned sites across the US.

Types of roles we have successfully filled include:

  • Cost Controller | Accountants
  • Customer Service Specialists
  • Engineering Procurement and Construction Manager Inspectors
  • Maintenance
  • Manager Process Engineers
  • Project EPC Engineers
  • SAP Configuration
  • Analyst TS&D
  • Engineers
  • Administrative Assistant


“We have worked with Burnett Specialists over the past ten years, filling a variety of positions from administrative to highly technical roles, including both temporary and direct hires.
We truly appreciate the professionalism and customer focused service they provide to us. The Burnett staff has made an effort to learn about our company’s culture, which has given them the ability to source candidates who fit our needs and are able to make contributions from day one.

The Burnett team is flexible and open to our feedback. They keep us in the loop not only on the jobs they’re working on for us, but also on professional events in the local community that may be of interest. We appreciate their open and honest communication and their willingness to go above and beyond to pro- vide excellent customer service.

Great job Burnett Specialists! We look forward to continuing our relationship in the future.”

-Client Human Resources

Leading Premium Streaming Services Company Contact Center

The client engaged Burnett Specialists to staff their new San Antonio call center in 2017. Since then, Burnett Specialists has served as a proven recruiting resource to this company. Burnett has successfully filled 17 starting classes since October of 2017. This included 3 classes in the month of March to meet the aggressive ramp-up schedule.
The client company provides streaming services that offers instant access to live and on-demand channels to over 20 million U.S. subscribers.

Our support includes direct hire search, temporary staffing, temporary to hire staffing as well as payrolling services. Our team of dedicated recruiters have invested much of their time to deeply understand the client’s needs and culture, allowing Burnett to become an extension of their hiring team.

Recruiting engagements include:

  • Call Center Viewer Experience Representative
  • Bilingual Call Center Viewer Experience Representative
  • Team Manager
  • Associate Workforce
  • Manager Training
  • Curriculum Specialist
  • Real-Time Analyst Resolution

The client expanded their call center operations into the San Antonio market starting with a temporary facility while their permanent facility was being built out. They were brand new to the market and needed a staffing and placement firm with extensive knowledge and success in the contact center arena and local area to partner with. Burnett Specialists worked with the new local team as their recruiting and onboarding procedures evolved and changed as the project matured. Burnett managed the candidate pipeline to meet the recruiting needs while the relationship evolved from the high-volume initial ramp to maintaining monthly classes and strategic direct hire needs.

“We have had the pleasure of partnering with Burnett over the past year and have been very pleased with their work. They have filled hundreds of roles for us, pivoted with us when we needed them to, are very organized and professional in their approach but most of All, very go with the flow and pick things up quickly. Hands down, we would partner with them again in the future.”

-San Antonio Client Call Center HR Team

On-Site Partnership - Global Eye Care Device Company

Burnett Specialists has served as a proven onsite partner for over 25 years in Houston, successfully providing support in the following areas: Assembly, Light Industrial, Accounting, Manufacturing, IT, Human Resources, Administrative/ Clerical as well as Training.

This leader in eye care, founded in Ft. Worth, Texas in 1945, develops, manufactures and distributes devices in over 70 countries and serves patients in over 140 countries. Their “cutting-edge innovation and breakthrough technology is transforming the way eye diseases and conditions are treated.”

Recruiting engagements include:

  • Accountant
  • Sr. Administrative Assistant
  • Assembler – Various Shifts Including Weekend
  • CNS Tool Room
  • CNS Engineer
  • Custodian
  • Data Entry
  • Facilities Maintenance Tech
  • Manufacturing Engineer Molding Engineer
  • PowerBuilder Programmer Production Supervisor
  • Project Support Specialist
  • QA Engineer
  • QA Lab Technician
  • Technical Writer Trainer
  • Warehouse – Various Shifts
  • and more

“The addition of the on-site coordinator position in our facility several years ago provided us with even better quality and peace of mind since we knew our large temporary workforce was being managed well by your competent staff.

The coordinators we’ve had working here have all displayed the Burnett enthusiasm, immediate response and follow through that we have come to expect from your organization. They have all been a pleasure to have working in my office and their efforts have made all of our jobs easier.

I know that the stability of your management and staff, as well as the quality and hard work of everyone I have met at Burnett, contribute to the success that you have enjoyed over the years that you have been in business.”

-Houston On-site Manager, Human Resources

As a part of our onsite partnership, Burnett has developed the following tools.

  • Standardized Initial Screen – list of questions for each candidate to determine prior employment duties as well as tenure
  • Interview Guide – telephone and face-to-face – list of questions to determine employment eligibility
  • Reading Comprehension – used as a
    pre-screening tool
  • New Hire Orientation and Training – All new employees are taken through the Burnett orientation and training program to get a better understanding of company policies and procedures and “Good Manufacturing Practices.”
  • Ongoing training to continue employee development, safety and quality.
  • Performance evaluations to assess and acknowledge good work habits.
  • Employee Rewards and Recognition Program – Designed to retain employees selected to work onsite.
  • Suite of Reports – Current reports include turnover, tenure, diversity, and interview-to-hire ratios.

Want to know more about how we can help your company?

Need employees in multiple areas of your business? Check out our diverse range of skill specializations…

Accounting & Finance
Conventions & Special Events
Healthcare / Medical
Human Resources
Information Technology
Light Industrial
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