713-977-4777

Call Center / Customer Service

If you are looking to ramp up your customer service solutions? You’ll benefit from our unique call center and customer service staffing capabilities.

Maybe you have a new call center under construction or plan to move your customer service center to our area and need to start staffing and filling vacant positions, we can help! From temporary solutions to direct-hire full-time professional placements, we have over 45 years of experience in the call center and customer service industry.

TeleSkills™ Select – Our Proven Selection Process allows you to customize our initial phone screen to match your companies standards and requirements. We also specialize in behavioral interviews which will allow you as an employer to assess a candidate’s potential behaviors when placed in certain situations. This helps ensure the current traits the pre-screened talent possess are in line with what will make them successful within your organization.

We also conduct the following:

  • Background Checks
  • Reference Checks
  • Drug Screening Available Upon Request
  • Customized Employee Orientation
  • Customized Reporting
  • Retention / Benefits Program

Skill Specializations

  • Appointment Setters 
  • Bilingual Staff
  • Call Center: Directors, Managers, Leads, Supervisors
  • Customer Service and Sales, Representatives – Inbound, Outbound & Blended
  • Credit & Collections 
  • Follow-up Calls
  • Lead Generation 
  • Quality Assurance 
  • Surveying
  • Team Leads 
  • Trainers 
  • Workforce Analysts
  • Special Projects
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Testimonials

Commercial Management

Consulting, Technology and Outsourcing Services Firm

“We have engaged Burnett Specialists for major efforts in three locations (Dallas, Houston, and Palestine, TX). Our experience is that Burnett has been an excellent business partner – one whom we know we can rely on to provide high quality, cost-competitive staffing services.”

“We have partnered with Burnett to staff multiple projects and they have demonstrated strong partnering skills on each project. Two of the projects involved staffing several hundred positions. They have provided knowledgeable, effective staffing experts who have teamed well with our service delivery teams and have demonstrated flexibility in rapidly adjusting to changing staffing needs. They have provided responsive services, consistently delivering to commitments, with a focus on performing at or below our established cost guidelines. The team deployed by Burnett Staffing on the project in Palestine, Texas worked countless hours to ensure the project’s success, and integrated seamlessly with our team to achieve incredible results.”

“The executive management team at Burnett is a pleasure to work with and have demonstrated the flexibility, responsiveness, and trustworthiness that underpins every good partnership.”

Vice President, Operations

Online Retailer

“I want to commend Burnett Specialists in general, and Krista Clements-Miller and Ruth Reading of your TeleSkills division in particular.”

“We had a need to quickly hire 23 people for inside sales, customer service, and call center sales director positions. We approached Burnett to source, prescreen, test, and interview candidates for us with a very short window of notice (2 weeks) and equally short turnaround time for placement (1-1/2 weeks).”

“Within one day, Krista began sending over pre-screened candidates. Burnett presented a total of 37 candidates to us in one week, and we filled all 23 positions with those candidates – an amazing ratio of success. Burnett understood exactly what we wanted, and did not waste time sending us people who were not supremely qualified for the positions, and in record time. 100% of the candidates showed up for and graduated from training, and all are performing commendably in their new roles.”

“We could never have met our hiring goals without Burnett’s assistance. The partnership exceeded our expectations for our rapid expansion. I would highly recommend Burnett Specialists to anyone looking for qualified candidates and best quality customer service and integrity.”